Frequently Asked Questions

Customer Service

HOW DO I CONTACT CUSTOMER SERVICE?

Existing customers can login to our control panel and create a ticket for customer service or technical support.

Pre-Purchase FAQs

WHAT IS THE PRICE AND HOW DO I SIGN UP?

We have 3 packages to choose from. Please visit our pricing page for Details and then click Buy Now on the package you select.

WHAT IS CLOUD HOSTING?

Cloud Hosting is a new form of web hosting that gives your website access to the power of many servers tethered together to make one mass of high power computing resources. Say goodbye to slow websites and downtime.

DOES myFolioCloud INTEGRATE WITH SHOOTQ?

Yes our forms can easily be integrated with ShootQ. Existing customers should login and open a ticket if you need help setting this up.

DO YOUR WEBSITES COME WITH CLIENT PROOFING?

Yes, special password protected private galleries can be created to allow client proofing.

CAN I CHANGE WEBSITE THEMES IN THE FUTURE?

Yes, you can only have one theme active at a time but you can change between any of our themes. Want a fresh new website look every year? For Free? Sure, no problem!

WHAT WILL THE CONTROL PANEL OF MY WEBSITE LOOK LIKE?

Click here to see screen shots of the Wordpress control panel that will power your website. The control panel is very easy to use and does not require any coding or technical skills.

CAN I GET A QUOTE FOR A COMPLETELY CUSTOM WEBSITE DESIGN FOR MY BUSINESS?

Our themes are exteremely customizable and well suited for Portfolio hosting but we do also create custom designs for customers that have unique needs. Click here to submit more Details and receive a custom design price quote.

CAN I IMPORT MY EXISTING WORDPRESS BLOG THAT IS HOSTED ELSEWHERE?

Yes, if you are currently using wordpress with another hosting provider we can transfer your website content or entire website to our High performance photography Cloud Hosting.

ARE YOUR THEMES MAC AND/OR PC COMPATIBLE?

Our websites are web browser based and do not use Flash so yes they are MAC, PC, Desktop, Laptop and iPAD, iPhone, Android and mobile compatible.

WHICH WEB HOST’s ARE COMPATIBLE WITH YOUR SERVICE?

Our Portfolio webite service includes powerful and 100% compatible Cloud Hosting. We provide a complete solution so you do not have to go hunting for a compatible web host.

CAN I USE YOUR SERVICE IF I HAVE MULTIPLE WEBSITES?

Yes, view our pricing page to see our plans that allow Multiple websites.

HOW DO I GET STARTED?

Getting started is easy. First, visit our Themes page and select a theme you like. Then visit our pricing page and select a plan. Last, complete the short one page checkout. 3 simple steps with Infinite positive results for your business. What are you waiting for? Get started!

WILL YOUR WEBSITES WORK ON IPAD,IPHONE & ANDROID?

Yes, our websites are created with modern, clean compatible code (No FLASH!) so they will display correctly on iPad, iPhone and Android devices.

CAN I BUY DOMAIN NAMES FROM myFolioCloud?

Yes, you can purchase a new domain name during checkout if you do not have one. If you already have a domain name then Select the "existing domain name" option during checkout and we will provide instructions on how to point your existing domain name to our portfolio Cloud Hosting service.

CAN I USE MY CURRENT DOMAIN NAME WHEN I SIGN UP WITH myFolioCloud?

Yes, you can use your existing domain name with our service. Select the "existing domain name" option during checkout and we will provide instructions on how to point your existing domain name to our portfolio Cloud Hosting service.

WHAT IS INCLUDED IN MY WEBSITE PLAN?

Everything you need is included in your website plan! A choice of one of our 4-IN-1 Portfolio themes, powerful Cloud Hosting, 24/7 Free website and theme support and Free installation!

DO I HAVE TO INSTALL ANYTHING?

No, we install wordpress and the Porfolio theme your select for you. We secure your website and make sure it is setup properly for Search Engine Optimization. The only thing you will need to do is upload your logo and photos for the various galleries you choose to create. Our base install includes samples of the major pages so you always have a template to follow. Do not worry if you get stuck or have a question..24/7 Support is included for FREE!

WHAT DO I NEED IN ORDER TO USE myFolioCloud?

The only thing you need to use our service is a website name (Registered a new one or use an existing domain name) and photos to upload to your website galleries. We make it very easy and fast to get started by providing everything else that you need such as a 4-IN-1 Portfolio theme, powerful 100% compatible Cloud Hosting and Free wordpress and theme installation. Free 24/7 support is also included to answer any questions that may come up along the way.

Website Customizations

I LOVE MY THEME BUT NEED A LOGO DESIGNED. CAN YOU HELP?

Yes, we can design a high Quality logo that reflects your brand and unique style. Logo design costs $99 when included with one of our Portfolio website hosting plans. We will place the logo on your website and provide you with the layered Photoshop file and font used. Login and open a support ticket to get started.

CAN I ADD VIDEO TO MY WEBSITE?

Yes our portfolio websites allows you to embed video from all the popular video hosting websites such as YouTube, Vimeo, etc. You can create photo galleries, video galliers or a combined gallery. The only limit is your imagination

HOW DO I ADD IMAGES AND TEXT TO THE WEBSITE?

Wordpress allows you to visually add images and text to your website (no coding needed). Login to your wordpress control panel and follow the steps in our Tutorial. Need extra help? No problem! Open a customer support ticket and we will be happy to assist!

HOW MANY PAGES ARE ALLOWED IN MY WEBSITE?

Your website can have unlimited pages and galleries. Our customers have websites as small as one page and as large as hundreds of pages. The average portolio website has 3 pages (Home, about us, contact us) and roughly 5-7 galleries.

CAN I ADD WORDPRESS PLUGIN’S TO MY WEBSITE?

Yes, your wordpress install will be fully functional so you can add any of the thousands of available wordpress plugins to add custom features.

CAN I CHANGE THE FONT ON THE WEBSITE & BLOG?

Yes, you can change the font type and size on any and all parts of your website. Our themes are specially designed to be flexible and easy to customize.

HOW CAN I CUSTOMIZE MY WEBSITE?

Our beautiful photographer focused themes serve the needs of even the most demanding photography businesses. Add a logo, add your photos, customize fonts, colors, create galleries and more all visually without having to know any coding! Add a logo, add your photos, customize fonts, colors, create galleries and more all visually without having to know any coding!